Drive Venue - TATA Consultancy Services Yamuna Tower VI, Assotech Business Cresterra, Plot No.22, Noida-Greater Noida Expy, Sector 135, Noida, Uttar Pradesh 201304

Drive Date- 08/08/26

Exp- 12 to 20 yrs Skills- Service delivery manager

Role & responsibilities

- Oversee the daily operations of the infrastructure operation to ensure the functionality, availability, and security of systems, data, backups, and communications; troubleshoot and remediate issues that arise. • Manage IT vendors, contracts and service level agreements and perform vendor risk assessments. • Identify and manage operational risks • Manage information technology projects. • Coordinate internal and external resources, timetables, budgets, and the reporting to project stakeholders • Ensure compliance of department and organizational polices • Manage team members, including performance and training assessments. Assist in the development of IT staffing plan and professional growth.



• Evaluate and assess strategic solutions that leverage current and emerging technologies that drive process automation and improve organization effectiveness and efficiencies • Maintain professional and technical knowledge through continued education, online/in person training and attendance of educational workshops, reviewing professional publications, networking and participation in professional industry groups. • Financial knowledge related to Revenue,GM,Cost etc.

Good-to-Have
- Proven experience in IT infrastructure planning, development, and operations • Technical knowledge on OS, DB, Networking, EUC, Service Desk • Understanding of Helpdesk and Customer Relations Support systems • Understanding of project management principles and practices

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