Role & responsibilities

Key Responsibilities

1. Integration Design &
- Development

- Develop integrations using REST/SOAP, IntegrationHub spokes, Custom Actions, MID Server, and Scripted REST APIs.

- Configure and implement integrations between ServiceNow and external platforms (ERP, CRM, identity systems, licensing systems, custom apps).

- Build secure, scalable, and reusable integration patterns.

1. Flow Designer &
- Automation

- Create automated flows using Flow Designer, Subflows, and Data Streams.

- Integrate flows with external endpoints and handle complex transformation logic.

- Implement orchestration-style workflows for multi-step API interactions.

1. Data Transformation &
- Mapping

- Create Transform Maps, Data Sources, and Import Sets for inbound data flows.

- Design field mapping strategies for bi-directional integrations.

- Ensure data accuracy, normalization, and CMDB/CSDM alignment where applicable.

1. API Management

- Develop and manage Scripted REST APIs, API Gateways, and webhooks.

- Implement authentication methods:

- OAuth 2.0





- Basic Auth

- Mutual TLS

- API Keys

- Troubleshoot API failures, latency issues, and payload errors.

1. Integration Monitoring &
- Troubleshooting

- Use tools such as ECC Queue, System Logs, Rest Message Logs, MID Server Logs, etc.

- Monitor integration health, throughput, and error conditions.

- Resolve production issues and perform root-cause analysis.

1. Security, Governance &
- Best Practices

- Apply ServiceNow integration security best practices.

- Ensure least privilege access, credential vault usage, and secure token management.

- Follow coding standards, naming conventions, and architectural guidelines.

1. Collaboration &
- Documentation

- Work closely with architects, process owners, and platform teams.

- Translate integration requirements into technical specifications.

- Maintain documentation for interface designs, data contracts, and integration flows.

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