Job Title: Customer Support Associate In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through Voice.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Excellent verbal communication skills in English.
- Strong customer service mindset with active verbal communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- High school diploma or equivalent and above.
- 02 years of experience (freshers welcome!).
Salary package: 2.9LPA – 3.5LPA(Based on their experience).
Work setup:
- Location: Work from Office | [Sutherland A1 block, Shriram Gateway Parks, Perungalathur, Chennai-63]
- Shift: Rotational shifts-includes both day and night
- 5 days of work, 2 day-rotational off
We will give you:
- A fast-paced, global work workplace where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win—big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Disclaimer Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to:
[email protected]
📌 Walk-in || International UK Voice (Chennai)
🏢 Sutherland
📍 Chennai