- Manage day-to-day franchise operations and franchise partner relationships.
- Ensure compliance with company SOPs, brand standards and operational guidelines.
- Support franchise partners in operations, staffing, training and business development.
- Monitor sales, customer service, food quality and outlet performance.
- Conduct regular outlet visits and identify operational improvement areas.
- Coordinate with internal teams for smooth franchise operations.
- Prepare performance reports and share business updates with management.
- Support new franchise outlet setup and launch activities.
- Identify opportunities to improve sales, profitability and customer experience.
Preferred candidate profile Graduate with 3-6 years of experience in Franchise Management, F&B;, QSR, Restaurant Operations, or Business Development. The candidate should have strong communication, leadership, negotiation, and relationship-management skills, with the ability to manage franchise partners and ensure smooth outlet operations.
Experience in Food & Beverage / QSR / Restaurant franchise operations will be preferred. The candidate should be willing to travel for regular outlet visits and have a robust focus on sales, business growth, SOP compliance, and customer experience.