04 Aug
|
Wrixty Services
|
Mumbai
04 Aug
Wrixty Services
Mumbai
Responsibilities
- Manage customer queries via phone, email & chat
- Collaborate with teams to resolve complex issues
- Maintain high NPS through effective communication
- Provide timely solutions within SLA's
- Cibil Related Nodal Desk (Email Process)
- Handle customer queries and complaints via email, ensure timely resolution, and manage escalations specifically related to Cibil issues.
Shifts & Work Culture
- Working Days: 5 Days working with 2 rotational week-offs.
- Shift Timings (10-hour shifts):
Female: 8:00 AM to 8:00 PM (any 10-hour window) Male: 8:00 AM to 11:00 PM (any 10-hour window)
📌 Walk-in || Customer Support Associate (Mumbai)
🏢 Wrixty Services
📍 Mumbai