Job Title: Voice Process Executive

Department: Customer Support / Operations

Employment Type: Full-Time

Reporting To: Process Supervisor / Team Leader

Experience: Fresher / 1 to 2 Years

Work Location: Koramangala

Contact Details:

- HR Lead Falak
- P - (phone hidden)
- E - [email protected]

Shift Timings:

- 9:30 AM 6:30 PM
- 10:30 AM 7:30 PM

:

- Handle customer queries, complaints, and requests via email.
- Respond to a high volume of customer emails daily.
- Maintain a professional tone while adhering to standard response templates.
- Accurately document customer interactions in the CRM system.
- Collaborate with internal departments for issue resolution.
- Follow up on unresolved customer queries within defined timelines.
- Ensure adherence to response quality and turnaround time (TAT) SLAs.




- Maintain confidentiality and data integrity at all times.
- Provide feedback for process improvements.

Key Deliverables:

- Meet daily email response targets.
- Maintain quality standards in customer communication.
- Ensure accurate CRM documentation.
- Achieve response time and quality metrics.
- Deliver high levels of customer satisfaction.

Required Skills:

- Excellent written communication skills in English.
- Typing speed of 3040 WPM with positive accuracy.
- Familiarity with CRM software and MS Office.
- High attention to detail.
- Customer-first attitude.

Preferred:

- Prior experience in Email Process / Voice Process

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