Walk-in || Customer Support Representative (Hyderabad)

Walk-in || Customer Support Representative (Hyderabad)

04 Aug
|
Viveja IT Services
|
Hyderabad

04 Aug

Viveja IT Services

Hyderabad

Roles and Responsibilities

- Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.

- Handle customer complaints in a qualified manner, escalating issues when necessary to ensure timely resolution.

- Maintain accurate records of all interactions with customers using our CRM system.

- Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

📌 Walk-in || Customer Support Representative (Hyderabad)
🏢 Viveja IT Services
📍 Hyderabad

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