Key Responsibilities:

- Handle insurance leads exclusively by conducting calls to sell insurance products, leveraging relevant experience from similar roles in competitor organizations.
- Drive insurance sales with assigned customers mapped to the VRM.
- Deliver outcomes aligned with key metrics such as NPS, service levels, service quality, and sales performance.
- Ensure high-quality communication while meeting productivity and service benchmarks.
- Provide a consistent and delightful customer service experience, ensuring timely resolution of queries and issues.
- Adhere to information security protocols and quality process standards.
- Stay updated and comply with any process-related updates or changes.
- Actively implement feedback from Team Leaders, or Quality Analysts to enhance performance.





Job Requirements:

- Minimum educational qualification: Graduate.
- Candidates must reside near Thane; candidates from the western line will not be considered.
- Employment gaps exceeding one month are not acceptable.
- A minimum of one year of tenure in the current organization is mandatory.
- Robust conversational and English communication skills are essential.

Role: Relationship Manager

Industry Type: Insurance

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: Life Insurance

Education

UG: Any Graduate

📌 VRM (Navi Mumbai)
🏢 Kotak Life
📍 Navi Mumbai