Job Title: VoIP Engineer

Job Location: Ahmedabad, Gujarat, India

Working hours: UK office hours 1:30 PM to 10:00 PM (Monday through Friday) About the Role

We are looking for a UCC / Unified Communications Engineer to manage and support enterprise voice, collaboration, and Contact Centre platforms. Key Responsibilities

Manage and troubleshoot UCC, VoIP, SIP, and IP Telephony systems.

Support Cisco UC/CUCM and Contact Centre platforms.

Troubleshoot call failures, voice quality, routing, and connectivity issues.

Handle P1/P2 incidents and critical platform alerts.

Perform root-cause analysis and coordinate with internal teams and vendors.

Support platform upgrades, changes, and out-of-hours testing.

Maintain technical documentation and incident records.

Required

Skills

3+ years of experience in UCC / Unified Communications / VoIP.

Solid knowledge of SIP, VoIP, TCP/IP, and networking.

Experience with Cisco CUCM / Cisco Collaboration.

Strong troubleshooting and incident management skills.

Good communication and customer-handling skills. Good to Have

Cisco UCCX/UCCE or Contact Centre experience.

CUBE / SBC / Webex / Microsoft Teams knowledge.

MSP or Managed Services experience.

📌 VoIP Engineer (Ahmedabad)
🏢 iConsultera
📍 Ahmedabad