Responsibilities:

- Handle incoming and outgoing calls from customers
- Provide customer support and resolve queries
- Maintain accurate records of customer interactions and transactions
- Follow up with customers to ensure their satisfaction
- Identify and escalate issues to the appropriate department or individual
- Meet performance targets, such as average handle time, first call resolution, and customer satisfaction scores
- Continuously improve knowledge and skills through training programs
- Adhere to company policies and procedures
- Maintain confidentiality of customer information

Requirements:

- High school diploma or equivalent
- Proven experience in a customer service role
- Excellent communication skills, both verbal and written
- Ability to multitask and handle multiple calls simultaneously
- Knowledge of customer service principles and practices
- Ability to use a computer and navigate through multiple software applications
- Ability to work in a team environment
- Ability to work flexible hours, including evenings and weekends
- Positive attitude and robust work ethic

📌 Voice Process Executive (Hyderabad)
🏢 Jobskey Consultancy
📍 Hyderabad