Primary Purpose of Role

Design, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

Key Responsibilities: Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.

Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.

Implement and maintain QoS standards specifically tuned for voice traffic, codecs, and real-time media flows.

Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.

Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).

Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.

Key Performance

Measures

Change success rate (no incidents / minimal rollback)

Voice service availability and performance KPI attainment

Reduction in recurring incidents (problem elimination)

Compliance to standards (configs, segmentation, documentation)

Delivery timeliness for assigned projects/requests Competencies and Behaviors:

Highest Standards (Skilled): designs and implements to standards; robust testing/validation.





Execution & Evolution (Skilled): delivers reliably; improves performance and maintainability.

Drive a Positive Customer Experience (Skilled): partners well with sites/app teams; communicates clearly.

Collaboration & Inclusion (Skilled): coordinates across Infrastructure, Security, and providers. Qualifications:

Bachelor’s degree preferred (or equivalent experience)

CCNA / Microsoft Teams or equivalent preferred

Hands-on experience with Cisco Voice, Webex, Teams voice and enterprise switching/routing and WLAN

ITIL change practices familiarity preferred Experience:

5 + years in the IT infrastructure field

3-5 years in Voice services support and engineering

Troubleshooting across services - Network, Voice, WAN, L2/L3, and Wi-Fi RF basics.

Experience with MS Teams and Cisco Webex voice

Working knowledge of Voice security concepts

Experience with vendor/carrier provisioning, management, circuit delivery and troubleshooting

Documentation discipline (standards, diagrams, runbooks) Scope Factors

Geography: multi-site / regional to global scope

Complexity: implements non-trivial changes; supports projects

People: may mentor junior staff; leads small workstreams

Budget: influences circuit/hardware needs; no direct P&L;

On-call: rotation for escalations and after-hours changes

📌 Voice Engineer (Pune)
🏢 Allison Transmission
📍 Pune