We are looking for enthusiastic and customer-focused candidates to join our Voice and Non-Voice Process team in Chennai. The ideal candidate should have strong communication skills and be comfortable handling customer interactions through calls, emails, or chat.
Key Responsibilities
- Handle customer queries through voice or non-voice channels.
- Provide prompt and accurate information to customers.
- Resolve customer issues while maintaining high service standards.
- Maintain accurate records of customer interactions.
- Meet quality and productivity targets.
- Follow company policies and process guidelines.
Eligibility Criteria
- Graduate or Undergraduate (as per company requirements).
- Good communication skills in English and Tamil (Mandatory).
- Candidates must also know any one of the following languages:
- Malayalam
- Telugu
- Kannada
- Basic computer knowledge and typing skills.
- Willingness to work in rotational shifts, if required.
Required Skills
- Excellent verbal and written communication.
- Strong problem-solving and customer service skills.
- Ability to work in a fast-paced environment.
- Team player with a positive attitude.
Compensation & Benefits
- CTC: ₹3.5 LPA
- Performance-based incentives (if applicable).
- Training and growth opportunities opportunities.
- Employee benefits as per company policy.
Work Location: Chennai Pay: ₹20,000.00 - ₹250,000.00 per month
Benefits
- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund