Primary Purpose of Role

Design, implement, and support enterprise telephony services with a focus on availability, performance, standardization, and secure connectivity across sites and environments.

Key Responsibilities

- Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS platform services.

- Manage extension assignments, dial plan dependencies, call routing policies, and voice segmentation across sites.

- Implement and maintain QoS standards specifically tuned for voice traffic, codecs, and real-time media flows.

- Support remote access services for voice platforms and troubleshoot connectivity and registration issues with security and network partners.

- Execute change planning, risk assessment, implementation, and validation for voice configuration changes (CAB aligned).

- Maintain voice documentation, call flow diagrams, trunk configs, standards, and as-built provisioning records.

Key Performance Measures

- Change success rate (no incidents / minimal rollback)

- Voice service availability and performance KPI attainment

- Reduction in recurring incidents (problem elimination)

- Compliance to standards (configs, segmentation, documentation)

- Delivery timeliness for assigned projects/requests

Competencies and Behaviors

- Highest Standards (Skilled): designs and implements to standards; robust testing/validation.





- Execution & Evolution (Skilled): delivers reliably; improves performance and maintainability.

- Drive a Positive Customer Experience (Skilled): partners well with sites/app teams; communicates clearly.

- Collaboration & Inclusion (Skilled): coordinates across Infrastructure, Security, and providers.

Qualifications

- Bachelor’s degree preferred (or equivalent experience)

- CCNA / Microsoft Teams or equivalent preferred

- Hands-on experience with Cisco Voice, Webex, Teams voice and enterprise switching/routing and WLAN

- ITIL change practices familiarity preferred

Experience

- 5 + years in the IT infrastructure field

- 3-5 years in Voice services support and engineering

- Troubleshooting across services - Network, Voice, WAN, L2/L3, and Wi-Fi RF basics.

- Experience with MS Teams and Cisco Webex voice

- Working knowledge of Voice security concepts

- Experience with vendor/carrier provisioning, management, circuit delivery and troubleshooting

- Documentation discipline (standards, diagrams, runbooks)

Scope Factors

- Geography: multi-site / regional to global scope

- Complexity: implements non-trivial changes; supports projects

- People: may mentor junior staff; leads small workstreams

- Budget: influences circuit/hardware needs; no direct P&L;

- On-call: rotation for escalations and after-hours changes

📌 Voice Engineer (Pune)
🏢 Allison Transmission
📍 Pune