JD – Communication Trainer, here are the roles and responsibilities you’d need to shoulder: Provide Linguistic and Customer Centricity training to Current Hires and existing Team Members in order to polish their communication ability.

Provide training on the cultural nuances of key geographies such as the United States.

Create interactive and impactful content on linguistic and soft skills topics, that would appeal to learners with different learning styles and abilities.

Evaluate target audience on linguistic ability basis the Common European Framework of References.

Attend calibrations to ensure a balance between one’s understanding of linguistic competency, without being too stringent or too lenient.

Conduct Training Needs Analysis and come up with a plan that meets the requirements that arise as a result of the TNA.

Plan & implement continuous improvement projects with defined impact desired and analysis post implementation.

Maintain data on all output, actions taken and touchpoints met.

Research and implement new methodologies to ameliorate linguistic performance and comprehension in non-native speakers of the language.

Adhere to establish protocols, KPIs, guidelines, internal training and company policies to ensure consistent and standardized delivery of Learning Experience.





Foster a collaborative work environment by engaging with Team Members, Supervisors and other departments to understand and address learning needs pertinent to Communication.

Get certified on Procedural and campaign specific training in order to bring better value to communication specific learning needs.

Qualifications & Requirements A minimum of 2 years of experience in delivering Language, Soft Skills and US Cultural training.

C2 on the CEFR (English)

Excellent digital acumen with knowledge of Windows OS, Apple OS and MS office and G-Suite applications

Highly aware of current pop culture trends and references

Graduate’s degree

Willingness to work in a 24 * 7 environment and if need be, open to travel to local / regional / national and international sites

Graduate

Excellent time management skills with the ability to priorities and achieve deadlines while working under pressure

Creative thinker who loves interacting with an audience. High energy and superlative interpersonal ability A Team player who acts as as key participant with the internal Team and broader company & departmental initiatives

Open to feedback, eager to learn and can show improvement when shown the path. In short, we need a live-wire who is passionate about the English language and all things learning!

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