Vice President – Total Rewards Location: India (with global exposure – India, Philippines, USA)

Function: Human Resources

Reports to: Chief People Officer Role Purpose The Vice President – Total Rewards will be responsible for building and institutionalizing a scalable, compliant, and data-driven rewards ecosystem for all 3 countries for Knack RCM. This role will drive compensation strategy, benefits, statutory compliance, and reward cycles, ensuring alignment with business growth, productivity metrics, and market competitiveness. Key Responsibilities

1.

Compensation & Perks Strategy and Design

Design, evaluate, and continuously improve pay structures, salary bands, and incentive frameworks aligned to business goals and industry benchmarks.

Lead compensation benchmarking through participation in market surveys and external data sources.

Build and manage retention strategies including critical talent compensation, variable pay design, and special incentive plans.

Drive salary structuring and harmonization across roles, levels, and geographies as the organization scales.

Lead job architecture and role levelling – build a career framework design

Partner with business leaders to align rewards with productivity, performance, and profitability metrics. 2.

Benefits Management

Design and manage cost-effective and competitive benefits programs that support employee well-being and retention.

Own end-to-end benefits administration, including health insurance, term insurance, enrolments, renewals, and vendor management.

Manage employee claims processes in partnership with brokers/insurers, ensuring timely resolution and high employee satisfaction.

Develop and administer employee benefits programs related to wellness initiatives,



leave advantages, and other employee welfare schemes.

Ensure compliance with applicable labour laws, tax requirements, statutory benefits, internal policies, audit standards, and data privacy requirements.

Continuously evaluate benefits offerings to balance cost optimization with market competitiveness.

Act as the first point of contact for employee queries related to payroll, compensation, and benefits, ensuring timely and accurate resolution. 3.

Statutory

Compliance & Governance

Manage end-to-end statutory compliance including ESIC, PF, PT, and other applicable regulations.

Oversee UAN generation, filings, contribution management, and employee separation/closure formalities.

Coordinate statutory returns, audits, and compliance reporting with internal and external stakeholders.

Ensure payroll and compliance processes are documented, audit-ready, and compliant with regulatory requirements.

Maintain compliance calendars with zero lapses. 4.

Compensation Cycle Management

Execute the annual performance and compensation review cycle end-to-end, including:

Appraisal governance

Increment and bonus modeling

Budget tracking and adherence

System updates and rollout communication

Ensure fairness, consistency, and performance differentiation in compensation decisions.

Provide data-driven insights to leadership during compensation reviews.





- Reporting, Analytics & Governance

Support with inputs for Nominations and renumerations committee meetings

Generate and analyse compensation dashboards, and compliance records.

Generate insights on compensation trends, attrition risks, cost optimization, and incentive effectiveness.

Build executive dashboards linking cost to productivity and business outcomes.

Ensure all compensation and benefits documentation is accurate and audit-ready.

Required Qualifications and Experience

- Bachelor’s degree in Human Resources, Business Administration, Finance, Commerce, or a related discipline; master’s degree or MBA is preferred.
- 15+ years of progressive HR experience, with significant experience in compensation, benefits, total rewards and HR analytics. Prior experience in services/BPM/RCM organizations with experience of working with India and Philippines/USA
- Strong understanding of compensation design, salary benchmarking, job evaluation, benefits administration, and incentive plan management.
- Experience working with HRMS, payroll systems, compensation planning tools, survey platforms, and advanced spreadsheet or analytics tools.
- Knowledge of compensation structures and benefits administration
- Strong analytical and data interpretation skills with proficiency in Excel & reporting tools
- Good understanding of labor laws, wage code and compliance requirements
- Strong communication and interpersonal skills
- Ability to interpret market data and translate insights into practical reward recommendations.
- Excellent stakeholder management skills with the ability to influence senior leaders and cross-functional teams.

📌 Vice President (Maharashtra)
🏢 Knack RCM
📍 Maharashtra