? Location

Bengaluru

? Department

Design & Research

? Experience

3+ Years

About Porter

At Porter , we’re on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia .

We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.

With a sharp focus on user obsession, ownership, and collaboration , we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.

If you’re looking to work where scale meets purpose , complexity fuels learning , and culture isn’t an afterthought , Porter is the place.

About this Role

- 3+ years of hands-on UX research experience, independently leading complex projects from scoping to delivery across one or more product charters.
- You'll work closely with Product and Design teams to plan and execute research at various depths and timelines — conducting in-field and remote research, synthesising findings, and socialise learnings within Porter
- This is not a supported IC role. Full outcome ownership is the expectation — from scoping the right questions, all the way through to insight implementation.

Our Expectations ? 0→1 Product Builds Experience contributing research where user needs and the problem space were undefined — not just feature-level work.

? Comfort with Ambiguity Break down large, poorly-defined problems into structured,



cohort-based research plans independently.

? Mixed Methods Depth Strong qualitative depth with the ability to integrate quantitative and analytics inputs into synthesis.

? Lead & Own Research Define and lead research projects end-to-end — scoping, planning, execution, synthesis, and follow-through with PMs and Designers.

?️ Translate Business Goals Understand product roadmaps and metrics deeply enough to independently scope the highest-impact studies.

? Deliver Actionable Insights Synthesize findings into explicit reports with specific recommendations. Use storytelling and strong artefacts to drive prioritization.

? Insight Influence Tailors insight communication for different stakeholder levels. Independently drives product and design decisions through research — not just informs them.

Facilitation Facilitating workshops, reviews, discovery sessions, and brainstorms will be a very regular part of your team's work.

? AI × Research Hands-on experience using AI tools to enhance research workflows — and a clear point of view on where AI meaningfully raises the bar for quality and speed.

? Ownership & Adaptability Delivers outcomes — not just tasks. Adjusts approach when context shifts mid-project, follows through end-to-end, and manages bandwidth trade-offs proactively.

? Mentor Junior Researchers Formally mentor researchers in your charter. Be an informal resource across the team during reviews and ad hoc conversations.

?️ Build the D&R; Brand Contribute to hiring, share top learnings internally, and engage with the external research community.

Nice to have

- Some experience guiding junior researchers, even informally. A degree in Design, Psychology, or Social Sciences is a plus — work quality comes first.

Porter — Moving a Billion Dreams · porter.in

📌 User Experience Researcher II (Bengaluru)
🏢 Porter
📍 Bengaluru