Talent500 is hiring for one of its clients.

About

Brink's: Brink's is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink's is transforming how work is delivered across functions to create greater scale, consistency, and efficiency. At Brink's, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation.

You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink's is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services

Center, India: Brink's Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company's global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities. The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration.

Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets. Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink's operating model.

Business Unit Description: This role sits within HR Operations, a team that plays a key role in supporting Brink's global workforce and advancing enterprise HR priorities. The function is responsible for delivering efficient, scalable HR services and ensuring consistent execution of core people processes, partnering across global HR, Centers of Excellence, and business leaders to deliver seamless employee experiences and reliable HR operations at scale. As part of Brink's global operating model, the team helps drive consistency, efficiency, and service excellence, enabling the business to operate more effectively and support employees across the full lifecycle.

What You'll Be Doing (Position Summary):



The User Experience and Engagement Lead will lead initiatives to enhance employee and agent experience within HR Operations through feedback mechanisms, communication, and engagement programs. This role will work in a global, evolving environment where strong execution, collaboration, and continuous improvement are essential to delivering high-quality outcomes.

Work Environment: At Brink's, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs. How You'll Succeed (Roles & Responsibilities): Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment.

You will

- Manage HR Operations feedback and engagement channels.
- Analyze user feedback to identify service improvement opportunities.
- Design and facilitate communication and engagement campaigns.
- Partner with Service Excellence and HR Technology on digital experience enhancements.
- Report on user sentiment and adoption of new services.
- Deliver high-quality work aligned to defined standards, timelines, and service expectations.
- Collaborate with stakeholders across regions and functions to execute priorities effectively.
- Identify opportunities for process improvement and contribute to continuous improvement initiatives.
- Set priorities, manage workplans or team routines, and ensure commitments are delivered with quality and accountability.
- Coach, guide, or influence team members and partners to build capability, improve execution, and reinforce a service-oriented culture.
- Shape strategic direction, governance, and performance expectations for the function or service area, ensuring alignment with enterprise transformation priorities.
- Represent the function in senior stakeholder forums, bringing insight, recommendations, and transparent decision support.
- Service Management experience preferably using ServiceNow tool.

Experience

- 7+ years of relevant experience, including leadership of teams, programs,



service delivery, technology, or transformation in a global organization.
- Experience operating in a global, matrixed, or process-driven environment.
- Seven to ten years in HR communications, experience, or service design. Proven experience improving employee or customer experience through feedback and insights.
- Advanced HR or process certification preferred (e.g., SHRM-SCP, Six Sigma).

Who You Are (Skills / Qualifications): Must Have Skills:

- Employee Experience
- Communications
- Data Analysis
- Change Enablement
- Collaboration
- Design Thinking
- Strong analytical thinking and problem-solving capability.
- Clear written and verbal communication with the ability to tailor messages to different audiences.
- Strong collaboration skills and ability to work across functions, regions, and time zones.
- Strong collaboration skills and ability to work effectively across functions, regions, and time zones.
- High attention to detail with a strong quality, compliance, and control mindset.
- Ability to manage multiple priorities, follow through on commitments, and operate in a quick-paced transformation environment.

Good to Have Skills

- Experience working in a shared services, GBS, captive, MSP, or outsourced delivery model.
- Exposure to global transformation, operating model change, transition, or service modernization initiatives.
- Process improvement experience, including Lean, Six Sigma, automation, or continuous improvement methods.
- Experience creating executive-ready materials, dashboards, process documentation, or stakeholder updates. What Brink's Offers: At Brink's, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.
- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation Privacy: By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink's and its affiliates as described in the Candidate Privacy Statement.

📌 User Experience And Engagement Lead - HR Services (Hyderabad)
🏢 Talent 500 by ANSR
📍 Hyderabad