We are seeking an experienced Operations Manager to lead our US Insurance Operations. The ideal candidate will have 5-7 years of experience in the insurance or BPO industry in an operations management role. The individual will be responsible for overseeing end-to-end insurance operations, driving process excellence, managing client relationships, and leading high-performing teams to achieve operational and business objectives.
Candidates with experience in Certificate of Insurance (COI) processing will be highly preferred.
Requirements
Key Responsibilities
- Lead and manage the day-to-day operations including:
- Certificate of Insurance (COI) processing
- Claims processing
- Policy checking
- Quotes
- Endorsements and other insurance support services
- Lead, mentor, and develop Team Leaders and Operations Executives to enhance team performance.
- Monitor key performance indicators (KPIs), productivity, quality, and turnaround time (TAT).
- Collaborate with cross-functional teams including Quality, Training, HR, and senior leadership to streamline workflows and resolve operational challenges.
- Monitor client feedback, identify improvement areas, and implement corrective and preventive actions.
Preferred Qualifications
- Hands-on experience with Agency Management Systems:
- AMS360
- Applied Epic
- Image Rite
- Sagitta
- EZLynx
- HawkSoft
- Experience with insurance carrier portals and comparative rating applications.
- Proven ability to manage large teams, optimize processes, and drive operational success.
Benefits
Benefits
- Competitive salary and performance-based incentives.
- Opportunities for career growth and career development.
- Collaborative and results-driven work environment.