SME : 4+yrs of exp in US Banking Cards & payment experience + Implementation with sql/oracle
TL : 6+yrs of exp in US Banking Cards & payment experience + Implementation with sql/oracle with 1+yrs TL on paper
Manager : 8+yrs of exp in US Banking Cards & payment experience + Implementation with sql/oracle with 1+yrs Manager on paper
SDM ( Service Delivery Manager ) : 10+yrs of exp in US Banking Cards & payment experience + Implementation with sql/oracle with 4yrs Manager on paper
Job Role
Experienced implementation role involving responsibility for leading larger-scale projects or programs and providing mentorship and subject-matter expertise
Banking experience is a plus.
Inclusive of
Print & Mail Processing Fundamentals
Composition & Output Tooling
File Intake & Data Validation
Print Floor & Insertion Processing Printer and Inserter capabilities and constraints
Valuable to Have
Basic knowledge of SQL and Oracle
Item / Image Processing: Implementation role
Role Overview – Common -
Client-facing role requiring strong communication, requirements gathering, and independent solutioning ability
Own and run small-scope projects end-to-end as both Project Manager and Technical Analyst
Functional & Domain
Strong financial industry and items processing domain knowledge across banking and payments
Merchant and mobile distributed capture workflows — understanding of end-to-end deposit lifecycle
ATM image deposit knowledge including capture, balancing, and exception handling
Image Cash Letter (ICL) processing; Duplicate Detection configuration and management
Familiarity with teller and distributed capture environments within banking institutions
Key responsibilities
Troubleshoot, identify potential escalations, and alert management; analyze data, identify patterns or risks, and apply innovative thinking to solve problems
Demonstrate an understanding of the industry that goes beyond mere competence with FIS systems
Communicate detailed insights and implementation direction to the organization
Provide communication on issues or complex information to a wide audience; lead FIS client calls during US work hours, EST time zone
Independently manage projects demonstrating a high level of autonomy and judgment, often bringing structure to high degrees of ambiguity