We are hiring Executives for the US ITG – Travel Invoicing & Queue Management process. This role is ideal for candidates with a foundational understanding of travel operations and Global Distribution Systems (GDS). The position involves managing travel-related queues, invoicing activities, and email-based client interactions while ensuring accuracy, process compliance, and excellent service delivery.
Key Responsibilities
- Manage travel invoicing and queue management activities with accuracy and efficiency.
- Process travel-related requests while adhering to defined SLAs and quality standards.
- Handle client queries through email and provide timely resolutions.
- Work on refunds, fare calculations, pricing, and routing-related tasks.
- Ensure compliance with process guidelines and maintain high levels of accuracy.
- Contribute to process improvement initiatives and support operational excellence.
Required Skills & Qualifications
- 0–1 year of experience in the travel industry.
- UG graduates with a Travel Diploma are preferred.
- Working knowledge of any GDS platform (Amadeus, Sabre, Galileo, or Worldspan).
- Understanding of refunds, fares, pricing, and routing concepts.
- Travel certification is mandatory.
- Good communication skills and knowledge of travel geography.
- Willingness to learn, adapt, and work in a fast-paced workplace.
- Comfortable working in rotational 24x7 shifts from the office.