This role is for one of the Weekday s clients Min Experience 10 years JobType full-time We are looking for an experienced Transition Manager to lead and manage end-to-end transitions for BPO engagements across multiple processes and geographies This role is critical in ensuring seamless migration of services from clients to delivery teams while maintaining business continuity service quality and stakeholder confidence The ideal candidate will bring deep expertise in BPO transition frameworks stakeholder management risk mitigation and governance with a proven track record of delivering complex transitions on time and within scope As a Transition Manager you will act as the single point of accountability during the transition phase coordinating across clients internal delivery teams technology HR training and compliance functions to ensure a smooth handover into steady-state operations Requirements Key Responsibilities Lead end-to-end transition management for BPO engagements including scope definition planning execution stabilization and handover to operations Develop and manage comprehensive transition plans timelines RAID logs communication plans and governance structures Work closely with clients to understand current-state processes SLAs KPIs risks and dependencies Drive knowledge transfer KT activities ensuring structured documentation shadowing reverse shadowing and sign-offs Coordinate cross-functional teams including operations quality training IT HR legal and finance to enable smooth transitions Ensure adherence to transition governance compliance data security and regulatory requirements Identify transition risks early and implement mitigation strategies to minimize service disruption Track transition progress against milestones and provide regular status updates to senior leadership and clients Manage stakeholder expectations and act as a trusted advisor to clients during the transition phase Ensure readiness for go-live including staffing infrastructure tools process documentation and SLA alignment Support continuous improvement by capturing transition learnings and best practices for future engagements Key Skills Competencies Robust expertise in Transition Management within BPO ITES environments Deep understanding of BPO operations including F A customer support KPO HR operations or industry-specific processes Excellent project and program management skills Strong stakeholder management and client-facing communication skills Ability to manage complex multi-location transitions under tight timelines Experience with transition governance models reporting and escalation frameworks Strong analytical problem-solving and risk management capabilities Familiarity with process documentation SOPs SLAs and performance metrics Qualifications Experience 10-15 years of overall experience in BPO Shared Services with significant hands-on experience in transition management Proven experience managing multiple transitions across geographies and client types Exposure to large-scale or complex transitions is highly desirable Certification in project management PMP Prince2 Agile is a plus

📌 Transition Manager (Bengaluru)
🏢 Weekday AI
📍 Bengaluru