04 Aug
|
Imarque Solutions
|
Chennai
04 Aug
Imarque Solutions
Chennai
- Conduct assigned SOW compliance audits.
- Performs RCA on all compliance issues.
- Drive action plans for identified gaps Support & guide staff on quality related as a part of their career development plans.
- People Management - Lead large team of Quality.
- Skilled in working with inbound, outbound & blended (Voice & email) setting.
- Required Candidate profile
CANDIDATES HAVING CALL CENTRE EXPERIENCE ONLY APPLY
- Candidate must proficient in Hindi / English & any other south regional language.
- Ability to manage a Quality Compliance Team and familiar with Telecom KRA deliverables.
- Should have excellent knowledge of MS Office.
- Should have sound knowledge of 7 quality tool for compiling, interpreting and communication all quality related statistical information internally as well as to the client.
- Leadership, coaching and mentoring skills.
- Excellent People Management skills.
- Immediate Joiners preferred
📌 Training and Quality - Manager (Chennai)
🏢 Imarque Solutions
📍 Chennai