JD

Important Skills:-Dynatrace,Service now ,RCA ,P1 AND P2 ,Incident Management,L2 ,L3 Support

L2 Production Application Support below:

- Act as the first point of contact for production issues
- Monitor applications and alerts using observability tools (Splunk / Datadog / ELK)
- Monitor the ServiceNow queue, acknowledge incidents, and prioritize based on SLA and business impact
- Perform initial troubleshooting (log analysis, restarts, SOPs) and escalate complex issues to L3 with complete analysis (logs, impact, actions taken)
- Monitor batch jobs (AutoSys) and handle failures
- Document solutions and updates in the Knowledge Base (KB)
- Conduct root cause analysis using logs, system checks, and recent changes
- Collaborate effectively with clients, business users,



and internal teams for timely resolution
- Demonstrate strong analytical skills, ownership, and ability to work in a production support workplace
- Possess a strong understanding of end-to-end application workflows

Skills Required:

- Production application support knowledge and ITIL understanding
- Strong communication and problem-solving skills
- Willingness to work in 247 rotational shifts
- Hands-on experience with observability tools (Splunk / Datadog / ELK)

Work Location & Model:

- Coimbatore and Chennai
- 5 days work from office

📌 TOOLS Engineer (Chennai)
🏢 Tanisha Systems
📍 Chennai