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Job Title: Third Line Analyst Job Level: L

Work Location: Chennai

Department: Service Delivery

Experience: Overall 5 years of experience

Core Responsibilities:

- Experience managing Azure infrastructure- server and serverless
- Experience providing infrastructure monitoring and maintenance through Azure Monitor
- Experience providing network support (LAN,WAN,etc)
- In depth knowledge and experience in Office365 administration (certification advantageous)
- Experience supporting SQL Server
- Analysis and resolution of API issues
- Knowledge of Internet development technologies (HTML, XML, API, SQL, Cosmos ) is required
- Robust attention to detail with an ability to organise, prioritize and multitask effectively
- Develop and implement technical solutions that meet operational improvement needs
- Working knowledge of windows server
- Working knowledge of TCP/IP, DNS and DHCP
- Experience in Group Policy
- Experience supporting SharePoint, backup solutions, antivirus software, and networking
- Ability to design new and innovative solutions to deal with day-to-day service desk issues

Support Activities:

- Proactively monitor systems and continuously improve this through use of automation
- Ensure the proper recording of all support activities
- Flexible in working hours to cover support of UK based Operations
- Function as consultant and escalation point for 1st & 2nd Line Analysts

Additional Responsibilities:





- Learning & Knowledge sharing
- Actively participate in training activity
- Actively participate and contribute to Organisational Goals
- Identify tool and process efficiency gains with analytical perspective

Technical Skillset

- In depth knowledge in TCP/IP, DNS, DHCP, IIS, Active Directory, RDS, Group Policy wireless technologies
- Bachelor's degree in related technical area or equivalent technical training/experience desirable
- Senior level knowledge of systems administration in an enterprise environment

Knowledge of Tools

- Azure Insights
- FrameFlow
- Azure monitor
- VM Ware
- Cosmos DB
- SQL Server
- InTune
- VMs
- RedStor
- SQL Server
- MS Office tools- M365
- Windows 10 and server13. Active Directory
- ITSM
- MS Office products – Visio, Project etc.
- AutoCAD
- Current software packages
- ISO 20000 & ISO 27000
- ITIL v 4.0

Soft Skills

- Ability to communicate clearly with both business and technical teams and be able to present to senior stakeholders
- Excellent English verbal and written communication skills
- Strong logical, analytical, and problem-solving skills
- The candidate should be Highly Motivated and a Self-Starter at work
- Takes professional ethics such as punctuality, dress-code, meetings very seriously
- Identifies and proposes alternative ways of solving a business problem
- Demonstrates awareness of individual and group dynamics

📌 Third Line Analyst _ Chennai
🏢 RECEX
📍 Chennai