Shaadi.com – Customer Advisor / Relationship Advisor / Telesales ExecutiveSUMMARYThe selected candidate will be responsible for assisting customers in their matchmaking journey by understanding their requirements, providing advisory support, promoting premium memberships, and ensuring an exceptional customer experience.The role combines customer service, relationship management, and telesales responsibilities depending on the assigned process.TECHNICAL SKILLSCustomer relationship managementTelesales and persuasion skillsCustomer service orientationCommunication skillsCRM handlingMS Office basicsProblem-solving abilityActive listeningTime managementABOUT COMPANYShaadi.com, a part of People Interactive (I) Pvt. Ltd., is one of the world's leading matchmaking platforms with millions of registered users globally. Since its inception, Shaadi.com has transformed the way people find life partners by combining technology, trust, and personalized services.The company operates across multiple countries and offers premium matchmaking, relationship advisory, and customer support services through online and offline channels. Shaadi.com focuses on delivering exceptional customer experiences and helping members find meaningful relationships.JOB TITLESCustomer Advisor Relationship Advisor Customer Service Executive Select Service Advisor Telesales Executive Customer Support Executive Membership AdvisorKEY RESPONSIBILITIESCustomer Advisory & Relationship Management - Understand customer preferences and matchmaking requirements.

- Guide members in using platform features effectively.

- Build long-term relationships with customers.

- Deliver personalized assistance and support.

- Ensure high customer satisfaction and retention.

- Address customer concerns and provide timely resolutions.





- Maintain customer records and interactions in CRM systems.Telesales & Membership Sales - Contact prospective and existing customers through calls.

- Explain premium membership plans and services.

- Convert leads into paid memberships.

- Achieve daily, weekly, and monthly sales targets.

- Cross-sell and upsell value-added services.

- Follow up with customers to maximize conversions.

- Maintain accurate customer records and sales data.Customer Support - Handle customer queries through calls, chat, and email.

- Resolve service-related concerns efficiently.

- Provide information regarding membership plans and features.

- Escalate unresolved cases to relevant teams.

- Adhere to quality and compliance standards.CANDIDATE PROFILEWe are looking for candidates who:

- Have strong communication and interpersonal skills.

- Are customer-centric and relationship-oriented.

- Possess sales and persuasion abilities.

- Can work effectively in target-driven environments.

- Demonstrate empathy, patience, and professionalism.COMMUNICATION SKILLS- Excellent verbal communication skills in English.

- Hindi and regional language proficiency is an added advantage.

- Strong listening, negotiation, and relationship-building abilities.

- Ability to engage customers professionally over calls.QUALIFICATION- Graduate in any discipline preferred.

- Undergraduates may be considered based on process requirements.





- 12th pass candidates may be eligible for selected roles.EXPERIENCE- Freshers and experienced candidates are welcome.

- Prior experience in customer service, telesales, relationship management, BPO, or customer advisory roles is preferred.

- Experience in sales or premium customer handling will be an added advantage.JOB LOCATIONMultiple locations across India including Mumbai, Chennai, Bengaluru, Hyderabad, Kochi, Delhi NCR, and other operational centers based on business requirements. Shaadi.com has customer support centers across several Indian cities.WORK ENVIRONMENT- Customer-focused and target-driven setting.

- Rotational shifts depending on process requirements.

- Opportunity to work in customer advisory, support, and sales functions.

- Collaborative workplace with growth opportunities.CAREER GROWTHCustomer Advisor / Telesales Executive → Senior Advisor → Team Leader → Assistant Manager → Operations ManagerWHY JOIN SHAADI.COM?

- Opportunity to work with one of the world's leading matchmaking platforms.

- Exposure to customer advisory and relationship management.

- Structured learning and professional development.

- Career growth in customer experience and sales domains.

- Opportunity to make a meaningful impact in customers' lives.PREFERRED CANDIDATE TRAITS- Customer-first mindset - Positive attitude - Relationship-building skills - Team player - Quick learner - Adaptability to changing business requirements - Ability to work under pressureSELECTION PROCESS- HR Screening - Communication Assessment - Operations Round - Final Round - Documentation & OnboardingDOCUMENTS REQUIRED- Updated Resume - Educational Certificates - Government ID Proof - Passport-size Photograph - Experience Documents (if applicable)

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Telesales & services executive -Voice (Delhi)
🏢 Shaadi.Com
📍 Delhi