- Make daily outbound sales calls with a 70% connect rate.
- Follow up on disbursals, KYC, and pending documents.
- Assist borrowers with Quick Eligibility Checks (QECs).
Funnel Improvement (50%)
- Drive Counselling to QEC and ensure document submission for higher loan conversions.
- Optimize borrower movement across different funnel stages.
Process & Quality Adherence (10%)
- Maintain 90% adherence to telesales quality standards.
- Use an effective sales pitch and ensure compliance with all regulatory guidelines.
Customer Satisfaction (CSAT) (10%)
- Deliver exceptional customer experience, ensuring a CSAT score of 4.5 (90%).
- Address borrower queries positively to improve survey feedback.
📌 Telesales Associate (Mumbai)
🏢 Impact Guru
📍 Mumbai
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