Key Responsibilities

- Handle inbound and outbound calls professionally and courteously.

- Schedule, confirm, and reschedule patient appointments.

- Provide accurate information about hospital departments, doctors, services, and operating hours.

- Follow up with patients regarding appointments, health check-up packages, and feedback.

- Respond to patient inquiries and direct calls to the appropriate department when necessary.

- Ensure patient confidentiality and comply with hospital policies.

- Deliver exceptional customer service and maintain a positive patient experience.

Qualifications

- Minimum qualification: Any Bachelor's Degree.

- Previous experience in telecalling, customer service, healthcare, or hospital operations is preferred.

Required Skills

- Excellent verbal communication and interpersonal skills.

- Strong customer service orientation.

- Basic computer knowledge and data entry skills.

- Ability to multitask and work in a rapid-paced environment.

- Professional, empathetic, and patient-focused attitude.

Work Location: In person

📌 Telecalling (Chennai)
🏢 Murugan Hospital
📍 Chennai