- Telecaller Execuitve Department:
- Visa & immigration service Reports to:
- Sr. Visa Counselor /Team Leader Key Responsibilities and Skills:
- Make outbound calls to potential and existing customers. Answer incoming customer calls and inquiries. Explain company products, services, and offers. Generate leads and schedule appointments for sales teams. Follow up with customers regarding products, services, or payments. Maintain accurate records of customer interactions and call details. Resolve customer complaints or escalate issues when necessary. Connect daily, weekly, and monthly call and performance targets.
Preferred
Experience
- 1-2 years of experience in visa counseling, immigration consultancy, overseas education counseling, or travel services.
Familiarity with visa procedures for countries such as Canada, Australia, UK, USA, etc. is preferred.
Required
Qualification
- High school diploma or equivalent (Bachelor's degree preferred).
Experience in visa counseling, immigration consultancy, overseas education counseling, or travel services. Robust knowledge of visa and immigration processes. Excellent communication and interpersonal skill. Good listening and problem-solving abilities. Ability to work under pressure and achieve targets. Strong attention to detail and organizational skills.