Company Description Digi3 Inc. is a leading provider of business communication solutions that help brands connect with customers in smarter, faster, and more reliable ways. The company specializes in SMS, WhatsApp, and RCS messaging services that enable seamless, personalized, and impactful customer engagement. Digi3 supports businesses of all sizes with scalable, secure platforms and rich features designed to increase customer interaction and conversion.

With a focus on innovation and dedicated customer support, Digi3 aims to redefine digital communication and empower organizations to build stronger relationships and sustainable growth.

Role Description The Telecaller role at Digi3 Inc. is a full-time hybrid position based in Ahmedabad, with flexibility for some work-from-home arrangements. In this role, the Telecaller will make outbound and receive inbound calls to introduce Digi3’s communication solutions, answer inquiries, and provide clear information about services such as SMS, WhatsApp, and RCS messaging. The Telecaller will qualify leads, update CRM or call logs, follow up with prospective and existing clients, and support the sales and customer success teams in meeting campaign and conversion targets.





Daily responsibilities also include resolving basic customer concerns, providing feedback from calls to improve processes, and maintaining a professional, courteous communication style that aligns with Digi3’s brand.

Qualifications

Robust verbal communication and active listening skills, with clear and confident telephone etiquette.

Customer service and relationship-building skills, including the ability to handle objections and maintain a positive caller experience.

Basic sales and lead-generation abilities, such as prospecting, qualifying leads, and supporting conversion efforts.

Comfort with using computers, CRM tools, and call management software, along with accurate data entry and record-keeping.

Good command of English and local languages commonly used in Ahmedabad; ability to explain technical concepts in simple terms.

Strong time management, organizational skills, and the ability to work effectively in a hybrid setup with minimal supervision.

Previous experience in telecalling, BPO, inside sales, or customer support is beneficial but not strictly required.

High school diploma or equivalent; additional coursework or training in communication, marketing, or business is an advantage.

📌 Telecaller (Ahmedabad)
🏢 Digi3
📍 Ahmedabad