Company Description GMS Group – Loyalty Solutions is a multinational company headquartered in Singapore, providing premium, customized loyalty marketing solutions and related technology products for the hotel industry. Founded in 1999, the organization has grown to a network of over 100 offices across 15 countries in Asia Pacific and employs more than 1,300 team members. With over two decades of experience, GMS Group focuses on designing, implementing, and managing loyalty programs tailored to each hotel brand.

The company’s solutions help hotels drive incremental food and beverage member spend, offering a practical way to optimize F&B; operations. Team members collaborate across markets to support hotel partners in achieving measurable business results.

Role Description This full time Tele-Sales Consultant role is on-site and based in the Mumbai Metropolitan Region. The Tele-Sales Consultant is responsible for conducting outbound and inbound calls to promote hotel loyalty programs, explain membership benefits, and convert prospects into members. Day-to-day activities include understanding customer needs, presenting appropriate program features, addressing questions or concerns, and ensuring a positive experience throughout the call.

The role involves meeting individual and team sales targets, maintaining accurate records of customer interactions,



and following defined call scripts and compliance guidelines. The Tele-Sales Consultant works closely with supervisors and colleagues to optimize campaign performance and contribute to long-term member retention.

Qualifications Candidates should possess strong Sales Consulting skills, including the ability to identify customer needs and present suitable loyalty program offerings.

Candidates should possess Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues, and ensure a positive member experience.

Candidates should possess effective Communication skills to clearly explain program benefits, engage prospects, and build rapport over the phone.

Candidates should possess Consulting skills to provide tailored recommendations and support hotel partners’ loyalty and F&B; objectives.

Relevant experience in tele-sales, call center, or hospitality / loyalty marketing environments is beneficial.

Ability to work toward defined sales targets, manage time effectively, and maintain accurate call documentation is expected.

Comfort with basic computer applications and CRM or call management systems is preferred.

A high school diploma or equivalent is required; additional education in business, marketing, or hospitality is an advantage.

📌 Tele-Sales Consultant (Mumbai)
🏢 GMS Group - Loyalty Solutions
📍 Mumbai