- Conduct daily, weekly, and monthly call audits as per targets
- Provide timely feedback and support quality improvements
- Participate in calibrations and maintain variance control
- Prepare and publish audit reports within agreed timelines
Job Requirements:
- 1–3 years of experience in call quality or QA in BPO/financial services
- Robust attention to detail and communication skills
- Proficient in audit tools and reporting
- Ability to take initiative for process enhancements