Position - Telecaller / Tele Sales Executive

Department - Sales & Marketing

Industry - Solar Energy / Renewable Energy

Job Location - Kothrud, Pune

Job Summary

We are looking for an enthusiastic and customer-focused Telecaller / Tele Sales Executive to support our sales team by generating leads, coordinating with prospective customers, and maintaining accurate customer records. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to build strong customer relationships while promoting the company's solar energy solutions.

Key Roles & Responsibilities

Customer Calling & Follow-up

Make outbound calls to prospective and existing customers to introduce the company's solar products and services.

Follow up with leads generated through digital marketing campaigns, references, exhibitions, and other marketing activities.

Schedule appointments for the Sales Team with interested customers.

Handle customer inquiries and provide basic information regarding solar solutions, pricing, and services.

Lead Generation & Management

Generate qualified leads through telecalling and market research.

Maintain daily records of calls, inquiries, follow-ups, and conversions.

Update customer information and lead status in CRM or company records.

Ensure timely follow-up to maximize lead conversion opportunities.

Customer Coordination

Coordinate with customers regarding site visits, document collection, quotations, and project updates.

Build and maintain strong customer relationships through regular communication.

Address customer concerns and escalate technical queries to the relevant department.





Documentation & Reporting

Collect and verify customer documents required for quotations, project execution, and subsidy applications (if applicable).

Maintain proper documentation of customer interactions and sales activities.

Prepare daily, weekly, and monthly reports on calling activities, leads, and follow-ups.

Internal Coordination

Coordinate with the Sales, Marketing, Design, and Project Execution teams for smooth lead management.

Ensure proper handover of qualified leads to the Sales Team.

Track the status of customer inquiries and update internal stakeholders regularly.

Assist in maintaining sales records and customer databases.

Required Skills

Excellent verbal communication skills in English, Hindi, and Marathi.

Strong convincing and negotiation abilities.

Good customer relationship management skills.

Basic knowledge of MS Excel, MS Word, and CRM software.

Ability to handle multiple follow-ups efficiently.

Valuable organizational and documentation skills.

Positive attitude with a customer-centric approach.

Products & Services

Rooftop Solar Power Plants

Ground Mounted Solar Projects

Commercial & Industrial Solar Solutions

Residential Solar Systems

Solar EPC Projects

Solar Water Pumps

Solar Street Lights

Solar Batteries & Inverters

Key Performance Indicators (KPIs)

Daily outbound calls completed.

Qualified leads generated.

Follow-up completion rate.

Appointment conversion rate.

Customer response time.

Documentation accuracy.

Lead-to-sales conversion support.

CRM/Keka data accuracy and timely updates.Role & responsibilities

Preferred candidate profile

📌 Tele Caller (Pune)
🏢 Pearl Enterprises
📍 Pune