Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Microsoft Windows Server Administration Good to have skills : NA Minimum 2 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and secure operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues to support business continuity and operational efficiency.

Roles & Responsibilities:



Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in monitoring system performance and proactively identify potential issues.

Support junior team members by sharing knowledge and providing guidance.

Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Windows Server Administration.

Experience with server installation, configuration, and maintenance.

Knowledge of system security practices and disaster recovery procedures.

Ability to troubleshoot and resolve hardware, software, and network issues related to Windows Server environments.

Familiarity with scripting and automation tools to streamline administrative tasks.

Additional Information: The candidate should have minimum 2 years of experience in Microsoft Windows Server Administration.

This position is based at our Pune office.

A 15 years full time education is required.

📌 Technology Support Engineer (Pune)
🏢 Accenture in India
📍 Pune