Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills : Cloud Infrastructure Positive to have skills : NA Minimum 12 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of issues that impact business continuity.

Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.





Engage with multiple teams and contribute on key decisions.

Expected to provide solutions to problems that apply across multiple teams.

Lead efforts to improve operational processes and system reliability.

Facilitate communication between technical teams and stakeholders to ensure alignment on priorities and resolutions.

Support junior team members by providing guidance and sharing knowledge to foster professional growth.

Professional & Technical Skills: Must To Have Skills: Proficiency in Cloud Infrastructure.

Strong understanding of cloud architecture and deployment models.

Experience with cloud service providers and managing virtualized environments.

Knowledge of network configurations and security principles within cloud platforms.

Ability to troubleshoot complex infrastructure issues and implement effective solutions.

Familiarity with automation tools and scripting to streamline cloud operations.

Additional Information: The candidate should have minimum 7 years of experience in Cloud Infrastructure.

This position is based at our BDC7A - SEZ location.

A 15 years full time education is required.

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru