Job Title: Technical Support Executive

Role Overview

Looking for a proactive and customer-focused Technical Support Executive to provide technical assistance and application support to clients. The ideal candidate will be responsible for troubleshooting software and system-related issues, ensuring timely resolution of customer queries, coordinating with internal technical teams, and maintaining high service standards while adhering to SLAs.

Key Responsibilities

- Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
- Diagnose, troubleshoot, and resolve application, device, and system-related issues.
- Monitor system alerts and proactively identify potential issues.
- Coordinate with Development, DevOps, and QA teams for complex issue resolution.
- Maintain accurate documentation of issues, solutions, and troubleshooting steps.
- Assist clients with application usage, configurations, and best practices.
- Ensure adherence to SLAs and maintain timely communication with clients.
- Perform basic database checks and validations as required.
- Support application updates, patches,



and deployments when needed.

Qualifications / Requirements

- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 0–3 years of experience in a Technical Support or Application Support role.
- Strong understanding of software applications, databases, and basic networking.
- Experience with ticketing tools and customer support workflows.
- Valuable analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in shifts and handle international clients (if applicable).
- Fluency in Hindi and English is mandatory.

Preferred Skills

- Experience with GPS Tracking, IoT Platforms, or Fleet Management Systems.
- Knowledge of SQL commands and REST APIs.
- Exposure to cloud platforms such as AWS.
- Experience working in a SaaS or B2B environment.

Key Competencies

- Customer-centric mindset.
- Attention to detail.
- Time management and prioritization.
- Team collaboration.
- Ability to work under pressure.

📌 Technical Support Specialist (Valsad)
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