About Company The company is an early-stage fintech startup revolutionizing digital verification and payments for Indian businesses. The company provides one powerful API integrating Aadhaar eKYC, video KYC, e-signatures, and automatic payments.
The company helps businesses skip paperwork and go live fast. The team consists of seasoned technology and fintech experts tackling real societal challenges.
The company maintains a customer-centric culture focused on technical excellence and meaningful impact.
Position Overview
As a Technical Support & Integration Specialist, you'll be the functional expert ensuring seamless integration between the company's platform and client ecosystems. This dynamic role combines deep technical project work with reactive problem-solving, where you'll lead new client integrations while managing high-tier support for existing customers. You'll act as the technical bridge between product capabilities and client business objectives.
Role & Responsibilities
- Act as Single Point of Contact (SPOC) for client teams during integration phases
- Analyze client use cases and architect tailored solutions using the company's API suite
- Guide client engineering teams through API configurations and system optimization
- Facilitate User Acceptance Testing (UAT) for REST APIs, webhooks, and Mobile SDKs
- Manage end-to-end technical support tickets within defined SLAs across multiple channels
- Troubleshoot failed processes using Postman and SQL to identify root causes
- Serve as technical liaison across Product, Engineering, Sales, and Operations teams
Must Have Criteria
- 1-3 years of experience in Technical Support or Implementation role at SaaS company
- Strong hands-on experience with SQL for data analysis and log verification
- Expert-level proficiency with Postman for REST API testing and troubleshooting
- Deep understanding of RESTful web services and API integration patterns
- Basic proficiency in Python, Java, or Kotlin for understanding integration flows
- Experience with ticketing systems like Zoho Desk or similar CRM platforms
- Proven ability to manage multiple high-priority support streams simultaneously
Nice to Have
- Experience with Mobile SDK integrations (React Native, Flutter, Cordova, Ionic)
- Previous experience in fintech or digital verification industry
- Background working with KYC, eSign, or payment processing systems
- Experience in startup or fast-paced environment with rapid product iterations
What We Offer
- Opportunity to work with cutting-edge fintech APIs serving Indian businesses
- Direct impact on product development through client feedback and technical insights
- Collaborative culture with seasoned technology and fintech experts
- Fast-paced startup workplace with opportunities for rapid skill development
- Flexible work arrangements with competitive compensation package
📌 Technical Support Specialist (Bengaluru)
🏢 Recrew AI
📍 Bengaluru
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