- We are seeking a proactive and customer-focused Technical Support Executive.

- In this role, you will be responsible for providing technical support to customers and field technicians by troubleshooting software, hardware, networking, and camera-related issues.

- You will also assist with deployments, installations, and system configurations while acting as the primary point of coordination between customers, field teams, and internal stakeholders.

- The ideal candidate possesses strong technical troubleshooting skills, excellent communication abilities, and a customer-first approach, with the ability to manage issues from identification through successful resolution.

Key Responsibilities

- Provide technical support to international customers via phone, email, chat, ticketing systems, and remote support sessions.

- Diagnose and resolve software, hardware, networking, and connectivity-related issues.

- Support overseas field technicians during installations, deployments, onboarding, and configuration activities.

- Access and troubleshoot remote systems using tools such as SSH, RDP, and other remote administration utilities.

- Validate device, camera, and system configurations against customer requirements.

- Conduct deployment audits, quality assurance reviews, and installation validations.

- Take ownership of technical incidents,



ensuring timely resolution and appropriate escalation when required.

- Maintain accurate documentation, including ticket updates, deployment records, and troubleshooting notes.

- Adhere to client-specific playbooks, standard operating procedures (SOPs), and knowledge base documentation.

- Participate in team meetings, technical training, and continuous process improvement initiatives.

Required Qualifications & Skills:

- 2-3 years of experience in Technical Support, Deployment, Solution Delivery, or a similar technical role.

- Excellent verbal and written communication skills.

- Experience supporting international customers and field technicians.

- Strong analytical, troubleshooting, and problem-solving abilities.

- Good understanding of IP networking concepts, including DHCP, DNS, VLANs, subnetting, switches, and firewalls.

- Hands-on experience with Linux, including basic Linux commands.

- Proficiency with SSH, RDP, and remote troubleshooting tools.

- Ability to troubleshoot software, hardware, networking, and connectivity issues.

- Experience using ticketing systems, knowledge management platforms, and documentation tools such as Confluence.

- Familiarity with working in SLA-driven support environments.

- Solid attention to detail and commitment to following established processes.

📌 Technical Support Executive (Pune)
🏢 DigiRecruitx
📍 Pune