Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S;) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S; and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S;, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.





Qualifications

Looking for 5-10 yrs of Strong experience in below technologies

• Memory Management, Windows Registry, Blue Screen

• Windows Shell configuration and management

• Server hang and crash, Server No Boot and Reboot Scenarios

• Troubleshooting server performance issues using PerfMon and other tools

Language Qualification

English Language: fluent in reading, writing and speaking.

Windows System Administration, Configuration, including a good basic understanding of:

- Registry
- File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)

Experience in one or more of these areas desirable

Automated installation of Windows

User Profile management

Windows Update management

Kerberos and delegation

Bitlocker administration

Windows Shell configuration and management

Windows Activation, Licensing

Remote Desktop Services configuration and management

Clustering

Printing configuration and management

Resilient Storage technology (clustering, storage spaces)

Server management tools

Hyper-V management and VM deployment

Application installation and management

Windows backup and VSS

PowerShell scripting

Active Directory topology and management

Network Tracing and analysis





Public Key Infrastructure (PKI) deployment, management

Remote File Systems (SMB)

Group Policy management

DNS deployment, management

Troubleshooting hangs and crashes in Windows

Network Virtualisation (Hyper-V, SDN)

Troubleshooting performance issues using PerfMon and other tools

Robust experience in below technologies

- Memory Management, Windows Registry, Blue Screen
- Windows Shell configuration and management
- Server hang and crash, Server No Boot and Reboot Scenarios
- Troubleshooting server performance issues using PerfMon and other tools

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

📌 Technical Support Engineering -Windows Performance (Bengaluru)
🏢 Microsoft
📍 Bengaluru