ZingHR is a leading AI-powered Human Capital Management (HCM) platform, helping organizations transform HR through innovative cloud-based solutions. Key Responsibilities:
Provide L1/L2 Application & Production Support.
Troubleshoot production issues and perform Root Cause Analysis (RCA).
Work with SQL for data validation and issue resolution.
Support REST APIs, log analysis, and application monitoring.
Coordinate with Development, QA, and DevOps teams for issue resolution and deployments.
Ensure SLA adherence and maintain support documentation.
Required
Skills
2–6 years of experience in Application/Production/Technical Support.
Strong knowledge of SQL (MS SQL Server/Oracle/PostgreSQL).
Experience in Incident Management, RCA, and Production Support.
Hands-on experience with APIs (Postman/Swagger) and Linux/Unix.
Exposure to ServiceNow/Jira and monitoring tools like Grafana, Splunk, or Kibana.
Excellent troubleshooting and communication skills. Valuable to Have:
Exposure to .NET/C#, IIS, AWS/Azure, or HRMS/SaaS applications.
? Location: Mumbai (Work from Office)
? Immediate Joiners or candidates with up to 15 days' notice period will be preferred.