- Troubleshoot and resolve customer-reported issues across CRM and SaaS platforms
- Collaborate with product and engineering teams for bug resolution and feature improvement
- Maintain and update technical documentation and knowledge base articles
- Analyze logs and data flows using tools like Graylogs, Kibana, and Query Executors
Key Deliverables:
- Timely ticket resolution within SLA, reducing escalation and re-open rates
- Identification of product gaps with detailed RCA for engineering feedback
- Creation of reusable documentation and guides for internal and customer use
- Continuous support improvement through process enhancement initiatives
📌 Technical Support Engineer (Gurugram)
🏢 Sprinklr
📍 Gurugram
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