About The Role Provide advanced technical support to customers using our products. You'll troubleshoot complex issues, work with engineering teams on bug resolution, and ensure customer satisfaction.
What You'll Do Provide L2 technical support via email, chat, and phone Troubleshoot complex technical issues and system integrations Reproduce customer issues in test environments Collaborate with engineering teams on bug reports and feature requests Create and maintain knowledge base articles and troubleshooting guides Escalate critical issues and coordinate resolution efforts Mentor L1 support engineers and provide technical guidance What You'll Bring 3+ years of technical support experience Strong troubleshooting and problem-solving skills Experience with APIs, databases, and web technologies Understanding of networking, security,
and system administration Excellent communication skills and patience with customers Experience with ticketing systems and support tools Ability to work under pressure and manage multiple priorities Nice to Have Programming experience in any language Knowledge of cloud platforms and DevOps tools Experience with enterprise software support Understanding of ITIL or other support frameworks Why Join StackBinary™? Adaptable working hours Remote-friendly culture Learning & development budget High-ownership projects Pragmatic engineering culture Work with cutting-edge tech Ready to Apply? Join our team of builders who love shipping quality software.