Location : Remote (India-based, with occasional onsite client visits)

Type : Full time

Experience : 7+ Years

Industry : Technology | Contact Center | SaaS | AI-Driven Solutions

About Unified Consultancy Services Unified Consultancy Services is a technology-first organization focused on digital transformation through AI-powered solutions, cloud platforms, CRM/ERP systems, and contact center innovations. Our clients span across government, enterprise, and high-growth startups, and we pride ourselves on delivering secure, scalable, and intelligent solutions that drive business outcomes.

Role Overview We are seeking a dynamic and experienced Technical Project Manager – Contact Center to lead the deployment of next-generation customer experience solutions. You will manage cross-functional teams, ensure project success from discovery to delivery, and build strong client relationships throughout the lifecycle.

This role demands someone who thrives in a fast-paced environment, can manage complex project landscapes, and has hands-on experience with contact center technologies. Key Responsibilities

- Lead 2–4 technical implementation engineers through the complete project lifecycle.
- Manage multiple client-facing implementation projects across geographies.
- Conduct discovery sessions, design workshops, development cycles, and go-lives.
- Develop and maintain detailed project plans, timelines, and resource allocations.
- Identify project risks and create mitigation strategies proactively.
- Drive clear, consistent communication with internal stakeholders and clients.




- Document and maintain records including action items, meeting notes, and status reports.
- Ensure high client satisfaction during and post-deployment.
- Coordinate across time zones with global clients and internal teams.
- Collaborate closely with engineering and support teams to handle escalations and feedback loops.

Required Skills & Qualifications

- Minimum 7 years of technical project management experience, including 2+ years in a leadership role.
- Proven experience in contact center, cloud telephony, or customer experience platforms (e.g., Amazon Connect, Genesys, Five9, NICE CXone, etc.).
- Hands-on experience managing technical escalations and client-facing deployments.
- Strong analytical, problem-solving, and communication skills.
- Comfortable managing remote and cross-functional teams.
- Demonstrated ability to work under pressure and prioritize effectively in a fast-paced workplace.
- Experience with global team collaboration and cultural sensitivity.
- Familiarity with Agile or hybrid project management frameworks.
- Strong understanding of SaaS applications, APIs, databases, and integration workflows.

Preferred Qualifications

- Background in technical support, system integration, or software deployment.
- Project Management certifications (e.g., PMP, PRINCE2, Agile Scrum Master).
- Experience working in 24/7 support environments or follow-the-sun delivery models.
- Strong interpersonal skills and emotional intelligence to manage both team dynamics and client relationships effectively.

📌 Technical Project Manager – Contact Center (Karnataka)
🏢 Unified Consultancy Services
📍 Karnataka