- Monitor various aspects of the Interactive Brokers global brokerage system in real time.
- Analyze, troubleshoot, escalate and resolve brokerage system operational issues.
- Participate in Post-Incident review in collaboration with architecture and infrastructure teams.
- Provide 2nd-level technical support to internal teams.
- Monitor Batch Job Scheduler and troubleshoot failed or delayed jobs.
- Analyze existing business workflows and participate in developing new monitoring tools and automated process monitoring.
- As part of the team, act as the primary escalation point for all brokerage system technical issues.
Key Requirements
- Strong communication skills, with English as the primary language.
- A Bachelors or apprenticeship in a technical discipline.
- A working knowledge of general computing concepts, networking, the Linux operating system and related technologies.
- The ability to analyze and solve problems promptly and accurately in a fast-paced environment.
Preferred
- Prior experience in a technology position
- Experience with Unix / Linux style command line interfaces
- Previous experience with scripting languages (e.g., Shell, Perl, Python)
- Desire to explore and learn current concepts, systems and technologies.