- We are looking for a ServiceNow CAD, ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform
- The role holder will In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards
- Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc
- Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (eg, SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc) And ServiceNow to ServiceNow Integration as per Business needs
- In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services
- Hands on implementation experience on Bi-directional Integrations custom integration
- Hands on experience on implementation of Custom Rest and Soap services
- Identification design of ServiceNow integration requirements, including ServiceNow Mid-tier setup Event Management integration Service Mapping Discovery integration (CMDB) Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices
- Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions
- Develop UI forms,



UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer
- Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc
- Create, modify, and publish service catalog and Record producers
- Suggest and implement proposals for process improvements within projects, once agreed
- Provide technical documentation on modules / products, following company standards on customer projects
- Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML
- Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users
- Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution
- Develop and document best practice approaches and reusable assets for the deployment team
- Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing
- Support user acceptance testing Support go-live and early life/warranty support periods
- Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement

Role: Technical Lead

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate

📌 Technical Consultant (Pune)
🏢 Fujitsu
📍 Pune