Job ID 205702 Required Travel Minimal Managerial - No Location India-Pune Amdocs BPO -Amdocs Site Who are we Amdocs helps those who build the future to make it amazing With our market-leading portfolio of software products and services we unlock our customers creative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations Listed on the NASDAQ Global Select Market Amdocs had revenue of 5 00 billion in fiscal 2024 For more information visit At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day We believe in creating a workplace where you not only excel professionally but also thrive personally Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world iframe width 560 height 315 src https www youtube com embed j4BzOFa1cIY si pUxqoisMoe2cvBz4 title YouTube video player frameborder 0 allow accelerometer autoplay clipboard-write encrypted-media gyroscope picture-in-picture web-share referrerpolicy strict-origin-when-cross-origin allowfullscreen iframe In one sentence Serve as first point of contact for incidents and service requests from end-users What will your job look like You will serve as first point of contact for incidents and service requests from end-users You will appropriately categorize prioritize and escalate incidents and service requests that cannot be resolved You will provide simple solutions at a basic level based on script methods and procedures You will handle all queries pertaining to incidents via email phone and the ticket system based on the defined process You will coordinate the communication calls emails situation room and so on for all critical issues You will dispatch cases to be handled by the appropriate function based on understanding the product and service You will identify issues that could be resolved at the first level mark as duplicates identify non-issues re-dispatch and so on All you need is Recent graduates experience is an added value Experience with ticket-handling system is an advantage Documentation skills excellent verbal and written communication skills Experience in using MS Office and end-user applications Why you will love this job You will have a wide scope of activities You will have excellent products and solutions You will have scope for professional development

📌 Technical & Business Operations Agent (Pune)
🏢 amdocs
📍 Pune