We are looking for a highly analytical and client-focused Technical Business Analyst who can drive both pre-sales and post-sales engagements within an IT Services environment. The ideal candidate should have strong experience in Digital Transformation and AI-driven initiatives, along with excellent documentation and stakeholder management skills. This role bridges business needs and technical execution from solution discovery and proposal creation to requirement documentation and project delivery support.

Key Responsibilities Engage with prospective clients to understand business challenges and digital goals

Conduct discovery sessions and requirement gathering workshops

Translate business requirements into solution concepts (Digital, AI, Automation, Cloud, etc.)

Prepare high-quality documentation including:

Business Requirement Documents (BRD)

Functional Requirement Documents (FRD)

Solution Proposals

Scope & Effort Estimations (with technical teams)

Support RFP/RFI responses and proposal submissions

Work closely with Sales and Solution Architects during client presentations

Lead detailed requirement gathering and stakeholder interviews





Create user stories, process flows, wireframes, and use case documentation

Define acceptance criteria and functional specifications

Act as a liaison between business stakeholders and technical teams

Support UAT planning, test case validation, and sign-offs

Ensure scope clarity and manage requirement changes

Monitor deliverables to align with business objectives Required Skills & Qualifications 3 to 8 years of experience as a Business Analyst in an IT Services organization

Strong exposure to

Digital Transformation Projects

Digital Product / Platform Solutions

AI / ML-based Solutions (chatbots, automation, predictive analytics, etc.)

Hands-on experience in pre-sales support and client-facing engagements

Excellent documentation skills (BRD, FRD, SRS, User Stories, Process Flows)

Robust analytical and problem-solving skills

Experience with Agile / Scrum methodologies

Proficiency in tools such as Jira, Confluence, Visio, Figma, or similar

Excellent communication and presentation skills APPLY NOW!

📌 Technical Business Analyst (Gurugram)
🏢 PHP Experts India
📍 Gurugram