Company Description Innoknowvex is an education technology company focused on redesigning how learning is created, experienced, and applied in a fast-changing world. The organization builds technology-enabled, insight-driven learning solutions that promote critical thinking, experimentation, and real-world application.

Rather than replicating traditional education models, Innoknowvex develops adaptive frameworks that help individuals and teams gain clarity, deepen problem-solving skills, and build future-ready capabilities. Every solution is designed to help learners convert understanding into meaningful progress and influence. Innoknowvex attracts people who want to move from ideas to leadership and actively shape what comes next.

Role Description The Technical Assistant role at Innoknowvex is a full-time, on-site position based in Bengaluru. This role involves providing day-to-day technical support for internal teams and learners, including troubleshooting hardware, software, and platform-related issues.

The Technical

Assistant will help maintain and configure learning technologies, document recurring technical problems, and escalate complex issues to senior technical staff when needed.

Responsibilities include responding to support requests, guiding users through solutions in a transparent and professional manner,



and ensuring a smooth technical experience across Innoknowvex’s educational tools and systems. The role also includes collaborating with product and operations teams to test new features, suggest improvements, and contribute to a reliable and learner-focused technology environment.

Qualifications

- Candidates should possess strong Technical Assistance and Technical Support skills for handling day-to-day platform and system issues.
- Candidates should possess solid Analytical Skills to diagnose problems, interpret logs or data, and identify root causes effectively.
- Candidates should possess clear Communication and Customer Service skills to support users, explain technical concepts, and maintain a professional tone.
- Candidates should possess basic knowledge of common operating systems, productivity tools, and web-based platforms, along with the ability to learn new technologies quickly.
- Candidates should possess strong organizational skills, attention to detail, and the ability to prioritize multiple support requests in a fast-paced environment.
- Relevant experience in a technical support or helpdesk role, preferably in an education technology or SaaS environment, is beneficial.
- A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.

📌 Technical Assistant (Bengaluru)
🏢 innoKNOWVEX
📍 Bengaluru