- Understand customers' issues and acknowledge them in a timely and efficient manner.
- Provide positive customer experience, even under negative circumstances.
- Proactively follow-up with all new customers to ensure their positive onboarding experience.
- Understand the critical aspects of products and services, and communicate them intelligently to clients.
- Communicate with tech leads, project managers and team members to provide a high clarity support for clients.
WHAT WE LOOK OUT FOR
- Sharp listening skill and command over English in writing and speaking.
- Strong ability to adapt to new technologies in quick time.
- Excellent communication skill, both verbal and written.
- Ability to remain qualified, confident and patient at all times.
- Ability to work round the clock and tight deadlines.
- Knowledge in typing will be an added advantage
📌 Tech Support Executive (Chennai)
🏢 Contus Tech
📍 Chennai
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