Role Description Job Title: Senior Business Analyst – Tech & Digital (Wholesale) Business Unit (PA) : Tech & Digital Team : (Sub team in the PA) : Tech & Digital-Wholesale Reports to (job) : Delivery Lead Location of role : Mumbai Job Fn : Business Analyst Role Type: Individual Contributor No of direct reportees: NIL Travel Required: No Job Band Range: E4 JD Created date: 1st Feb’24 JD Updated date: 1st Feb’24 Version No: 2.0 Job Purpose Lead end-to-end business tech transformation and enhancement projects. Support business users during implementation, change requests, and process improvements. Identify application/process gaps and recommend feasible solutions.

Key Responsibilities Requirement Analysis Participate in business discussions to understand problem statements. Review and analyze requirements, FSDs, and system processes. Propose feasible solutions aligned to current system capabilities.

Documentation, Communication & Collaboration Prepare BRDs with end-to-end process journeys. Obtain stakeholder sign-offs for BRD & FSD. Raise FPNs and maintain documentation in PPM/JIRA. Communicate requirements effectively to IT/development/vendor teams.

Track progress to ensure projects remain on schedule.

Testing

Understand test scenarios; prepare test plans, cases, traceability (via JIRA/Zephyr).



Ensure coverage of all functional test scenarios. Report and track UAT defects until resolution; follow escalation matrix.

Perform post-implementation testing and continuous control self-assessments. Monitor changes in ITPP. Quality & Governance Ensure adherence to ITPP for all projects/CRs. Conduct daily control checks where relevant.

Monitor business/audit queries and share daily/weekly reports with stakeholders. Training & Production Support Prepare training modules/documentation for stakeholders. Conduct trainings for business users on new implementations.

Perform PIR post-go-live; provide Level-2 production support.

Ongoing Improvements

Identify improvement opportunities and grey areas. Engage with users to refine processes based on benchmarking and regulatory trends.

Educational

Qualifications B.Tech / B.Com / B.Sc.

Experience 8–11 years of experience. Banking exposure preferred (added advantage).

Key Skills Solid knowledge of SDLC, Agile, and project management. Analytical mindset with logical problem-solving ability. Strong communication and presentation skills. Domain knowledge relevant to business processes.

Major Stakeholders Internal: IT, BSG, Audit, Compliance, Business Users.

External: Application vendors, external auditors.

📌 Tech & Digital-Senior Business Analyst (Chennai)
🏢 HDFC Bank
📍 Chennai