ABOUT HNS GOLD

HNS Gold Pvt. Ltd. is a growing and trusted gold-buying company offering transparent and customer-focused financial solutions. Our major services include Gold Buying, Silver Buying, Gold Loan Settlement, Monthly Gold Investment Plan and Free Gold Valuation.

We are looking for a highly motivated Team Leader to manage our Lead Management Team and drive the effective handling, follow-up and conversion of customer enquiries generated through Google Ads, Facebook/Meta Ads and other marketing channels.

ROLE SUMMARY The Team Leader will be responsible for monitoring all incoming leads through Salesforce CRM, assigning leads to executives, ensuring timely customer contact, improving lead quality and follow-up, generating customer walk-ins and achieving business conversion targets.

The candidate must be capable of leading a telecalling/inside-sales team, analysing CRM reports, coaching executives and ensuring that no potential lead is lost due to delayed contact or improper follow-up.

KEY RESPONSIBILITIES

- Monitor all incoming leads generated through Google Ads, Facebook/Meta Ads, website, WhatsApp and other marketing channels.
- Ensure that every new lead is assigned and contacted within the prescribed turnaround time.
- Manage the complete lead journey in Salesforce CRMfrom initial enquiry and qualification to appointment, walk-in, conversion or closure.
- Ensure accurate updating of lead status, customer requirements, call notes, follow-up dates and next actions in Salesforce.
- Prevent lead leakage, delayed follow-ups, incorrect lead closure and unnecessary marking of leads as junk or not interested.
- Set daily, weekly and monthly targets for the Lead Executives and monitor their performance.
- Drive customer appointments and branch walk-ins for Gold Buying, Silver Buying, Gold Loan Settlement, MGIP and Free Valuation services.




- Monitor customer follow-ups and ensure that all qualified and pipeline leads are contacted regularly until final closure.
- Conduct daily morning huddles, performance reviews and end-of-day reporting.
- Listen to customer calls and evaluate communication quality, product pitching, objection handling and closure approach.
- Provide regular coaching, call feedback, product training and performance improvement support to team members.
- Personally handle high-value prospects, hot leads, customer escalations and difficult closure cases.
- Coordinate with Branch Managers and branch teams for appointment confirmation, customer visits and business closure.
- Coordinate with the Digital Marketing Team regarding lead quality, campaign performance, location-wise enquiries and customer feedback.
- Prepare source-wise, executive-wise, location-wise and service-wise performance reports.
- Analyse contact rate, appointment rate, walk-in rate, conversion percentage, non-conversion reasons and lead ageing.
- Ensure achievement of team targets for customer walk-ins, business volume, lead conversion and revenue.
- Maintain complete discipline, productivity and accountability within the Lead Management Team.

CANDIDATE REQUIREMENTS

- Graduate in any discipline; MBA in Sales or Marketing will be an advantage.
- 36 years of experience in telesales, inside sales, lead management or customer acquisition.
- Minimum 1–2 years of experience as a Team Leader handling a telecalling or inside-sales team.
- Hands-on experience using Salesforce CRM or a similar lead-management platform.
- Experience handling leads generated through Google Ads, Facebook/Meta Ads, websites or digital campaigns.
- Solid knowledge of lead qualification, pipeline management, follow-up and sales conversion.
- Good working knowledge of Microsoft Excel, CRM dashboards and performance reporting.
- Strong leadership, coaching, problem-solving and customer-handling abilities.
- Excellent verbal communication, negotiation and objection-handling skills.
- Target-oriented, analytical and capable of working in a high-performance environment.

📌 Team Leader - inside sales (Bengaluru)
🏢 HNS GOLD
📍 Bengaluru